Frequently Asked Questions - Josie Maran Cosmetics

How do I check on an order I have placed?

For questions regarding the status of your order, registered members with an account can view your Order Status. If you do not have an account set up, then please contact our customer service representatives by emailing us or at 877-38-JOSIE (877-385-6743). Please include your order number with all inquiries.

How can I learn about product use/application?

Click here to see Josie Maran's Beauty FAQ's.

Where can I buy Josie Maran Cosmetics near me?

Access our Store Locator to check find where Josie Maran Cosmetics is available near you.

Do you accept international orders?

We're sorry, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologize for any inconvenience. We can ship to AFO/FPO addresses.

Does anyone else see the information that I provide to Josie Maran Cosmetics?

We respect your privacy. The information you provide will not be given to any third party. Click here for Privacy Policy.

What is your return policy?

If you are not satisfied with any product you receive from your online order, you can return it. Click here for information on how to return your order.

Why do the product shades look different on my computer?

Please keep in mind that monitors display colors differently. Try setting your monitor to a resolution of 800 x 600 or higher (1024 x 768, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Internet Explorer 5.0 or Netscape 6 or higher and a minimum monitor resolution of 800 x 600. Please feel free to email us with questions about specific colors.

Do you have a catalogue?

We currently do not have a catalogue available.

How can I get Josie Maran Cosmetics samples?

We are currently unable to mail out samples by request. When you shop with us online we provide samples with our orders (when available).

How can I apply to be a Josie Maran Cosmetics Makeup Artist?

To inquire about a position as a Josie Maran Cosmetics Makeup Artist, send your resumé with cover letter to:

JOSIE MARAN COSMETICS
Attn: Human Resources
931 N. Cole Ave. Ste. 100
Los Angeles, CA 90038

Please do not telephone. We cannot respond to these inquiries over the phone.

I'm not receiving my email newsletter; or My Internet Service Provider filters unwanted email and spam. Could these filters block email that I wish to receive?

Spam filters can restrict wanted email as well as unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email. If you have further questions, please contact us at 877-38-JOSIE (877-385-6743)

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