CCPA Compliance

If you are a California resident, you have certain rights with respect to your personal information. Those rights and how you may exercise them are described in our Privacy Policy.

Data Rectification

You can use the link below to update your account data if it is not accurate.

Edit Your Account Information

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Personal Information
Order History

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Request a Report

Right to be Forgotten

Use this option if you want to remove your personal data from our store and marketing campaigns. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

Request Personal Data Deletion

Orders

How quickly is my order processed?

Orders are typically processed within 48-hours of receipt and during normal business hours. Orders placed on Friday after 12pm PST, and on weekends will be processed the following business day. Please allow an additional 1 to 2 business days for orders to be processed during the holidays and other busy sales periods.

Please note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

Do you accept international orders?

We can currently accept orders that are billed and shipped to locations in the United States (includes P.O. Boxes, and U.S. Territories) and Canada. We regret that we are unable to ship to other international addresses and apologize for any inconvenience.

Please note: For orders shipped to Canada any applicable duties, tariffs or other fees will be the responsibility of the customer.

How do I check on an order I have placed?

If you have a JosieMaran.com account, you can view the status of an order by logging in to your account and selecting Order History. You will also receive an email confirming the details of your purchase once your order is placed, and again once your order is fulfilled.

If you have any questions or concerns, please contact our customer service representatives and have your order number available.

Call us toll free at (888) 215-8733 or (925) 203-3898. If calling outside of the U.S. dial +1-323-461-6512 and then press 0.

Customer Service hours are Monday-Friday, 6am to 6pm PST.