We're here to help! Get in touch with Customer Service . Customer Service hours are Monday-Friday, 6am-6pm PT.
Connect With Us
The best way to connect is to send an email to email@example.com. We're also available toll free at (888) 215-8733 or (925) 203-3898.
Customer Service hours are Monday-Friday, 6am-6pm PT.
Sign up for texts from Josie here and be the first to know about new product launches, brand updates, promotions, and more!
Josie Maran is available in select retail locations here.
Shipping & Returns
We accept orders that are billed and shipped to locations in the United States (includes P.O. Boxes, and U.S. Territories) and Canada.
Shipping within the United States: We offer FREE shipping for domestic orders over $50 and $6.95 economy shipping for orders under $50. Your order may ship via USPS First-Class, Priority Mail or UPS depending on the package weight and destination.
International (Canada only): We offer FREE shipping for Canada orders over $100 and $14.95 economy shipping for orders under $100. Applicable duties, tariffs or other fees will be calculated during the checkout process. Canada tracking will be provided by Landmark Global.
You will receive an email confirmation with tracking information once your order has been fulfilled. You can also login to your JosieMaran.com account and select Order History to view your tracking number.
If you have questions or concerns, please contact us at firstname.lastname@example.org and have your order number available.
Items are eligible for return within 30-days of your ship date. All items must be returned in its original condition (unused and unaltered) and in original packaging. Important note: original shipping charges are non-refundable and return shipping fees will be deducted at the time of refund.
- Items marked as Final Sale, Good Buys, and Gift Sets are non-refundable. - Only items purchased on JosieMaran.com will be accepted for return. - To avoid delayed processing, returns must include the packing slip supplied upon shipment. - Both items from a BOGO (Buy One, Get One) promotion must be returned together in order to receive a refund.
If you are outside the U.S. (such as Canada), you may return your order using a local carrier. Items should be returned to the address on your invoice.
Please refer to our Return Policy for more information or contact email@example.com for assistance.
Please allow 5-10 business days for your return to be processed upon arrival at our warehouse. Once the return is approved you will receive an email confirmation that the refund has been processed. It may take your bank or credit card company up to 7 business days to process the credit once the refund is issued. Please note that your refund may only be credited to your original method of payment.
If your package or product was damaged during shipment, notify us immediately at firstname.lastname@example.org. In your message, please include your order number along with an attached photo of the damaged package and/or damaged item(s). Please do not discard the product or the packaging as these materials may be required for your claim to be processed.
We begin processing orders as soon as they are placed, so we are unable to make any changes or process cancellations. If there is an issue with your order, please reach out to our customer service team immediately at email@example.com.
Orders placed on Friday after 12pm PST, and on weekends will be processed the following business day. Please allow an additional 1 to 2 business days for orders to be processed during the holidays and other busy sales periods.
Promo codes are limited to one code per order, and in some cases can be redeemed only once per person. All promo codes are available for a limited time and cannot be used once expired. Please note that misuse of promotions and codes may result in order cancellation.
If you are having an issue with a promo code, please be sure your order meets all qualifications and that the code is still valid. If you are still having issues, please contact customer service at firstname.lastname@example.org.
We accept American Express, Visa, Mastercard, Discover, PayPal, Apple Pay, Shop Pay and AfterPay. Unfortunately, we cannot accept CODs, personal checks, money orders, credit cards with billing address outside the United States, credit card gift cards, or layaway. Please note: for your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
We are required by law to collect sales tax on orders being shipped to addresses inside certain states within the United States and certain regions within Canada.
Occasionally, orders or item(s) on order are cancelled by our system for various reasons, including:
- Item(s) not available. - Difficulty in processing payment information. - Duplicate order was placed. - Cannot ship to the address provided. - Shipping address is a reshipper or mail forwarding service.
If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items, however please allow several business days for the refund to process. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at email@example.com.
Please note: all purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.
Josie's Rewards is a free rewards program that allows you to earn points on all your JosieMaran.com purchases. Members can redeem points for exclusive discounts, receive early access to new launches, and and way more.
Joining is easy! By creating an account on JosieMaran.com you are automatically enrolled in the program and will start earning points on all your purchases. Simply click here to register for an account.
Note: you must be registered for an account on JosieMaran.com to earn and redeem points. Activities that can earn you points and the rewards we offer can change at any time.
There are lots of ways to earn points with Josie's Rewards, including: making a purchase on JosieMaran.com, writing product reviews, referring friends, and providing your birthday. Click here for more information.
To redeem points, login to your JosieMaran.com account and click the My Rewards tab on the left of your Account page. There you will find a list of all the rewards available for you to redeem. Click on the "Redeem" button below your desired reward and follow the detailed instructions to add the code to checkout.
You can also see your available rewards directly in your shopping cart.
At this time, points earned through Josie's Rewards do not expire, however we encourage you to redeem your points for savings toward your favorite formulas!
Login to your JosieMaran.com account to check your point balance.
Approved: These points can be redeemed on rewards immediately. Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals. Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase.
If you return items, the points associated with the returned item(s) will be deducted from your points total.
Product Information & Ingredients
This multitasking oil contains just one ingredient in its most pure and potent form: ethically sourced, UNESCO-protected argan nuts. The argan nuts are hand-cracked at women-led coops in Morocco and then cold-pressed to lock in essential fatty acids and antioxidants—for intense hydration and a dewy, visible all-over glow.
The general shelf life of our products is 12 to 18 months. We’re a naturally based beauty brand and we encourage our customers to use the products promptly once received. We have a very busy production schedule that allows us to maintain a steady supply of the freshest products. Stockpiling is not recommended.
No. We do not use parabens, synthetic fragrances, phthalates, or sulfates in any of our products.
We believe in using high quality clean ingredient. Although not all of our formulas are gluten free we have a large variety that are. If you are interested in any specific products please click on the product page and this info will be listed for you.
We offer a wide variety of products acceptable to our vegan customers. We are always mindful of our producers and sources, so when we do use non-vegan ingredients such as lanolin, beeswax, or carmine we make sure that they are organic and/or sustainably harvested.
Over time, we have found that a small number of synthetic ingredients are essential to maintain the performance, color, and stability of a high-end cosmetics line. We strive to be as green and healthy as possible while providing the most gorgeous, wearable, and lasting makeup possible.
Josie Maran Cosmetics is a natural line. We do have products that are 100% organic, but not all are formulated in this manner. We formulate with as many powerful natural and organic ingredients as possible because of the implicit health benefits these ingredients provide you and the planet. Plus, by purchasing natural and organic ingredients we are supporting farmers who value more sustainable and eco-friendly agricultural practices.
Amino acids are essential for strong healthy skin that can stand up to environmental stressors. Proteins from amino acids strengthen the look of skin - think of them like skin's cement and building blocks.
You can subscribe to your favorite Josie Maran formulas from any product page. Just select the 'Subscribe and Earn' option on the page and select your delivery frequency. We automatically send your subscription items(s) based on your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. You’ll receive 2x reward points for all subscription items and free shipping on your order.
Please note that subscription is currently offered to select formulas and is only available on JosieMaran.com.
You will receive an email notification 3 days prior to your subscription order being processed. Once your subscription order is processed, you will receive an order confirmation email followed by tracking information once it ships.
Changes to subscription orders can be made any time within 24 hours of the next scheduled shipment date. If you need help managing your subscription, please contact firstname.lastname@example.org.
Whether you need your formula(s) ASAP or want to skip, it’s easy to adjust your subscription delivery at any time. After your first subscription is placed, you can login to your JosieMaran.com account to modify subscription preferences. Select the 'Manage Subscriptions' menu on your account page to edit your ship date, frequency, quantity, product preferences and more.
If you have more than one subscription item and want the items to ship in the same order, simply visit the 'My Subscription' section of your account and change the next order dates to be the same. Be sure to also confirm that the orders are going to the same shipping address and have the same billing address and payment method.
Your card will charged automatically according to your selected subscription frequency. You always have complete control over your subscription order, and we send an email reminder before each order is charged to your account.
Changes to subscription orders can be made within 24 hours of the next scheduled shipment date. If you need help managing your subscription, please contact email@example.com.
The 2x points associated with your subscription item(s) will be available on your Josie's Rewards account within 14 days of purchase.
NOTE: You must have a JosieMaran.com account in order to earn and redeem reward points. Login to your account to check your point balance at any time.
Yes! You can apply a promo code or Josie's Rewards discount to your first subscription order. All subsequent subscription charges will be for the original price of the product. Please note: only one coupon code per order. Josie's Reward points are deducted from your account immediately after a discount is redeemed.
Installments by Afterpay is a zero-interest payment method that allows you to buy what you want today, and pay for it in four payments made every 2 weeks without any interest.
Installments by Afterpay can only be applied to purchases made on JosieMaran.com.
Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, and returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.
Installments by Afterpay is only available to customers with a U.S. billing address within the U.S. and a U.S. mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay.
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.
Currently Afterpay cannot be combined with subscription orders. If you have a subscription item in your cart, the Afterpay payment option will be disabled at checkout.
If you have changed your mind, you can return your Afterpay purchase using our Return Portal by clicking here. Please check that your return meets our Return Policy.
Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at firstname.lastname@example.org.
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