Josie Maran

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How do I sign up for texts from Josie?

Where can I find Josie Maran in store?

Shipping & Returns

What is your shipping policy?

What are your shipping rates?

Shipping within the United States:
We offer FREE shipping for domestic orders over $50 and $6.95 economy shipping for orders under $50. Your order may ship via USPS First-Class, Priority Mail or UPS depending on the package weight and destination.

International (Canada only):
We offer FREE shipping for Canada orders over $100 and $14.95 economy shipping for orders under $100. Applicable duties, tariffs or other fees will be calculated during the checkout process. Canada tracking will be provided by Landmark Global.

How do I track my order?

What is your return policy?

Items are eligible for return within 30-days of your ship date. All items must be returned in its original condition (unused and unaltered) and in original packaging. Important note: original shipping charges are non-refundable and return shipping fees will be deducted at the time of refund.

- Items marked as Final Sale, Good Buys, and Gift Sets are non-refundable.
- Only items purchased on JosieMaran.com will be accepted for return.
- To avoid delayed processing, returns must include the packing slip supplied upon shipment.
- Both items from a BOGO (Buy One, Get One) promotion must be returned together in order to receive a refund.

Click Here to initiate your return.

How do I start a return?

How long does it take to process a return?

Please allow 5-10 business days for your return to be processed upon arrival at our warehouse. Once the return is approved you will receive an email confirmation that the refund has been processed. It may take your bank or credit card company up to 7 business days to process the credit once the refund is issued. Please note that your refund may only be credited to your original method of payment.

What if my product arrives damaged?

Orders

How do I cancel or change an order?

We begin processing orders as soon as they are placed, so we are unable to make any changes or process cancellations. If there is an issue with your order, please reach out to our customer service team immediately at cs@josiemaran.com.

Orders placed on Friday after 12pm PST, and on weekends will be processed the following business day. Please allow an additional 1 to 2 business days for orders to be processed during the holidays and other busy sales periods.

Can I use more than one promo code at a time?

Promo codes are limited to one code per order, and in some cases can be redeemed only once per person. All promo codes are available for a limited time and cannot be used once expired. Please note that misuse of promotions and codes may result in order cancellation.

If you are having an issue with a promo code, please be sure your order meets all qualifications and that the code is still valid. If you are still having issues, please contact customer service at cs@josiemaran.com.

What are my payment options?

We accept American Express, Visa, Mastercard, Discover, PayPal, Apple Pay, Shop Pay and AfterPay. Unfortunately, we cannot accept CODs, personal checks, money orders, credit cards with billing address outside the United States, credit card gift cards, or layaway. Please note: for your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Do you charge sales tax?

Why was my order cancelled?

Occasionally, orders or item(s) on order are cancelled by our system for various reasons, including:

- Item(s) not available.
- Difficulty in processing payment information.
- Duplicate order was placed.
- Cannot ship to the address provided.
- Shipping address is a reshipper or mail forwarding service.

If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items, however please allow several business days for the refund to process. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at cs@josiemaran.com.

Please note: all purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

Josie's Rewards

What is Josie's Rewards?

Josie's Rewards is a free rewards program that allows you to earn points on all your JosieMaran.com purchases. Members can redeem points for exclusive discounts, receive early access to new launches, and and way more.

Joining is easy! By creating an account on JosieMaran.com you are automatically enrolled in the program and will start earning points on all your purchases. Simply click here to register for an account.

Note: you must be registered for an account on JosieMaran.com to earn and redeem points. Activities that can earn you points and the rewards we offer can change at any time.

How do I earn points?

How do I redeem my points?

To redeem points, login to your JosieMaran.com account and click the My Rewards tab on the left of your Account page. There you will find a list of all the rewards available for you to redeem. Click on the "Redeem" button below your desired reward and follow the detailed instructions to add the code to checkout.

You can also see your available rewards directly in your shopping cart.

Do points expire?

How do I check my point balance?

What do the 'approved', 'pending' and 'cancelled' statuses mean?

What happens to my points when I return items?

Product Information & Ingredients

What is Argan Oil?

How long do your products last? What's the shelf life?

Do you use parabens?

Are your products gluten free?

Are your products vegan?

Why do you use synthetics in some of your makeup products?

Are your products organic?

Josie Maran Cosmetics is a natural line. We do have products that are 100% organic, but not all are formulated in this manner. We formulate with as many powerful natural and organic ingredients as possible because of the implicit health benefits these ingredients provide you and the planet. Plus, by purchasing natural and organic ingredients we are supporting farmers who value more sustainable and eco-friendly agricultural practices.

What can amino acids do for my skin?

Subscription

How does subscription work?

You can subscribe to your favorite Josie Maran formulas from any product page. Just select the 'Subscribe and Earn' option on the page and select your delivery frequency. We automatically send your subscription items(s) based on your chosen frequency. The service is easy to use and customizable, so you can make changes online whenever you need. You’ll receive 2x reward points for all subscription items and free shipping on your order.

Please note that subscription is currently offered to select formulas and is only available on JosieMaran.com.

Will I get a reminder email before my next shipment?

You will receive an email notification 3 days prior to your subscription order being processed. Once your subscription order is processed, you will receive an order confirmation email followed by tracking information once it ships.

Changes to subscription orders can be made any time within 24 hours of the next scheduled shipment date. If you need help managing your subscription, please contact cs@josiemaran.com.

How do I make changes to my subscription order?

Whether you need your formula(s) ASAP or want to skip, it’s easy to adjust your subscription delivery at any time. After your first subscription is placed, you can login to your JosieMaran.com account to modify subscription preferences. Select the 'Manage Subscriptions' menu on your account page to edit your ship date, frequency, quantity, product preferences and more.

If you need assistance accessing your account, please contact cs@josiemaran.com.

Can I combine subscription orders?

When is my card charged?

Your card will charged automatically according to your selected subscription frequency. You always have complete control over your subscription order, and we send an email reminder before each order is charged to your account.

Changes to subscription orders can be made within 24 hours of the next scheduled shipment date. If you need help managing your subscription, please contact cs@josiemaran.com.

When will double reward points reflect on my account?

Can I use a promo code or Josie's Rewards discount on subscription orders?

Afterpay

What is Installments by Afterpay?

How do I use Installments by Afterpay?

Installments by Afterpay can only be applied to purchases made on JosieMaran.com.

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Installments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, and returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Can I use Afterpay if I am not a U.S. resident?

How does the payment schedule work?

What if I can’t pay an Afterpay installment?

Can I use Afterpay with my subscription order?

How do I return or exchange an item purchased using Installments by Afterpay?

If you have changed your mind, you can return your Afterpay purchase using our Return Portal by clicking here. Please check that your return meets our Return Policy.

Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.

Where can I find out more about Afterpay?

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