We’re here to help!
The best way to connect is to send an email to firstname.lastname@example.org. Customer Service hours are Monday-Friday, 6am-6pm PT.
How do I sign up for texts from Josie?
Sign up for texts from Josie here and be the first to know about new product launches, brand updates, promotions, and more!
What is your shipping policy?
We accept orders that are billed and shipped to locations in the United States (includes P.O. Boxes, and U.S. Territories) and Canada.
What are your shipping rates?
Shipping within the United States:
We offer FREE shipping for domestic orders over $50 and $6.95 economy shipping for orders under $50. Your order may ship via USPS First-Class, Priority Mail or UPS depending on the package weight and destination.
International (Canada only):
We offer FREE shipping for Canada orders over $100 and $14.95 economy shipping for orders under $100. Applicable duties, tariffs or other fees will be calculated during the checkout process. Canada tracking will be provided by Landmark Global.
How do I track my order?
You will receive an email confirmation with tracking information once your order has been fulfilled. You can also login to your josiemaran.com account and select Order History to view your tracking number.
If you have questions or concerns, please contact us at email@example.com and have your order number available.
What is your return policy?
Items are eligible for return within 45-days of your ship date. All items must be returned in its original condition (unused and unaltered) and in original packaging. Important note: original shipping charges are non-refundable and return shipping fees will be deducted at the time of refund.
- - Items marked as Final Sale, Good Buys, and Gift Sets are non-refundable.
- - Only items purchased on JosieMaran.com will be accepted for return.
- - To avoid delayed processing, returns must include the packing slip supplied upon shipment.
- - Both items from a BOGO (Buy One, Get One) promotion must be returned together in order to receive a refund.
Click Here to initiate your return.
How long does it take to process a return?
Please allow 5-10 business days for your return to be processed upon arrival at our warehouse. Once the return is approved you will receive an email confirmation that the refund has been processed. It may take your bank or credit card company up to 7 business days to process the credit once the refund is issued. Please note that your refund may only be credited to your original method of payment.
What if my product arrives damaged?
If your package or product was damaged during shipment, notify us immediately at firstname.lastname@example.org. In your message, please include your order number along with an attached photo of the damaged package and/or damaged item(s). Please do not discard the product or the packaging as these materials may be required for your claim to be processed.
How do I return a purchase from a Josie Maran retail partner?
If you purchased through an authorized Josie Maran retailer, process the return directly with the retailer according to their return policy.
For Sales on the Amazon platform, the Josie Maran brand works hard to ensure that only authentic, high-quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the Josie Maran brand offers a 45-day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Wellness Amazon storefront.
How do I cancel or change an order?
We begin processing orders as soon as they are placed, so we are unable to make any changes or process cancellations. If there is an issue with your order, please reach out to our customer service team immediately at email@example.com.
Orders placed on Friday after 12pm PST, and on weekends will be processed the following business day. Please allow an additional 1 to 2 business days for orders to be processed during the holidays and other busy sales periods.
Can I use more than one promo code at a time?
Promo codes are limited to one code per order, and in some cases can be redeemed only once per person. All promo codes are available for a limited time and cannot be used once expired. Please note that misuse of promotions and codes may result in order cancellation.
If you are having an issue with a promo code, please be sure your order meets all qualifications and that the code is still valid. If you are still having issues, please contact customer service at firstname.lastname@example.org.
What are my payment options?
We accept American Express, Visa, Mastercard, Discover, PayPal, Apple Pay, Shop Pay and AfterPay. Unfortunately, we cannot accept CODs, personal checks, money orders, credit cards with billing address outside the United States, credit card gift cards, or layaway. Please note: for your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Do you charge sales tax?
We are required by law to collect sales tax on orders being shipped to addresses inside certain states within the United States and certain regions within Canada.
Why was my order cancelled?
Occasionally, orders or item(s) on order are cancelled by our system for various reasons, including:
- - Item(s) not available.
- - Difficulty in processing payment information.
- - Duplicate order was placed.
- - Cannot ship to the address provided.
- - Shipping address is a reshipper or mail forwarding service.
If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items, however please allow several business days for the refund to process. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us at email@example.com.
Please note: all purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.
What is Argan Oil?
This multitasking oil contains just one ingredient in its most pure and potent form: ethically sourced, UNESCO-protected argan nuts. The argan nuts are hand-cracked at women-led coops in Morocco and then cold-pressed to lock in essential fatty acids and antioxidants—for intense hydration and a dewy, visible all-over glow.
How long do your products last? What's the shelf life?
The general shelf life of our products is 12 to 18 months. We’re a naturally based beauty brand and we encourage our customers to use the products promptly once received. We have a very busy production schedule that allows us to maintain a steady supply of the freshest products. Stockpiling is not recommended.
Do you use parabens?
No. We do not use parabens, synthetic fragrances, phthalates, or sulfates in any of our products.
Are your products gluten free?
We believe in using high quality clean ingredient. Although not all of our formulas are gluten free we have a large variety that are. If you are interested in any specific products please click on the product page and this info will be listed for you.
Are your products vegan?
We offer a wide variety of products acceptable to our vegan customers. We are always mindful of our producers and sources, so when we do use non-vegan ingredients such as lanolin, beeswax, or carmine we make sure that they are organic and/or sustainably harvested.
Why do you use synthetics in some of your makeup products?
Over time, we have found that a small number of synthetic ingredients are essential to maintain the performance, color, and stability of a high-end cosmetics line. We strive to be as green and healthy as possible while providing the most gorgeous, wearable, and lasting makeup possible.
Are your products organic?
Josie Maran Cosmetics is a natural line. We do have products that are 100% organic, but not all are formulated in this manner. We formulate with as many powerful natural and organic ingredients as possible because of the implicit health benefits these ingredients provide you and the planet. Plus, by purchasing natural and organic ingredients we are supporting farmers who value more sustainable and eco-friendly agricultural practices.
What can amino acids do for my skin?
Amino acids are essential for strong healthy skin that can stand up to environmental stressors. Proteins from amino acids strengthen the look of skin - think of them like skin's cement and building blocks.