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How quickly is my order processed?

Orders are typically processed within 48-hours of receipt and during normal business hours. Orders placed on Friday after 12pm PST, and on weekends will be processed the following business day. Please allow an additional 1 to 2 business days for orders to be processed during the holidays and other busy sales periods.

Please note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

Do you accept international orders?

We can currently accept orders that are billed and shipped to locations in the United States (includes P.O. Boxes, and U.S. Territories) and Canada. We regret that we are unable to ship to other international addresses and apologize for any inconvenience.

Please note: For orders shipped to Canada any applicable duties, tariffs or other fees will be the responsibility of the customer.

How do I check on an order I have placed?

If you have a JosieMaran.com account, you can view the status of an order by logging in to your account and selecting Order History. You will also receive an email confirming the details of your purchase once your order is placed, and again once your order is fulfilled.

If you have any questions or concerns, please contact our customer service representatives and have your order number available.

Call us toll free at (888) 215-8733 or (925) 203-3898. If calling outside of the U.S. dial +1-323-461-6512 and then press 0.

Customer Service hours are Monday-Friday, 6am to 6pm PST.

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