FAQs

Customer Service

Orders

How do I place an order online?

It's easy! First start by clicking around on our site. When you see a product that you'd like to order, click on the big "add to bag" button. This should send you directly to "Your Bag” page. If you have a promo code, enter this in the “Coupon Code” field near the bottom of the bag page. After updating the product quantity or coupon code, click the “checkout” button below the grand total.

The next page will take you to the “Secure Checkout” page. At this point, you’re able to checkout as a guest or register an account. We recommend registering as this will make it so much easier the next time you shop because you won't have to re-enter all your info. It also makes it easier to log in and check on your order status.

Checkout is pretty self-explanatory. Enter the appropriate information in the fields provided. If the shipping address is the same as the billing, click the “I also want to ship to this address” button above the “bill & ship to this address” button. After selecting the appropriate shipping method, click the “Visa, MasterCard, Discover, or American Express” field or the PayPal option. These are below the “How Would You Like to Pay?” Then hit the “proceed to payment” button.

Enter the appropriate credit card or PayPal information, then hit the “pay for order” button. If the order is able to process, it will take you to a confirmation page.

You're done! Once your order is placed, you will receive an email confirming the details of your purchase. Once the order is fulfilled, you will receive another email with your tracking information.

Do you accept international orders?

We can currently accept orders that are billed and shipped to locations in the United States (includes P.O. Boxes, and U.S. Territories) and Canada. We regret that we are unable to ship to other international addresses and apologize for any inconvenience.

Please note: For orders shipped to Canada any applicable duties, tariffs or other fees will be the responsibility of the customer.

How do I check on an order I have placed?

Once your order is placed, you will receive an email confirming the details of your purchase. Once your order is fulfilled, you will receive an email confirmation with tracking information. If you have a JosieMaran.com account, you can also view the status of an order by logging in to your account and selecting Order History.

If you have any questions or concerns, please contact our customer service representatives and have your order number available.

Call us toll free at (888) 215-8733 or (925) 203-3898. If calling outside of the U.S. dial +1-323-461-6512 and then press 0.

Customer Service hours are Monday-Friday, 9am to 5pm PST.

How quickly is my order processed?

Orders are typically processed within 48-hours of receipt and during normal business hours. Orders placed on Friday after 12pm PST, and on weekends will be processed the following business day. Please allow an additional 1 to 2 business days for orders to be processed during the holidays and other busy sales periods.

Please note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

How do I use a promo code?

If you sign up for our email newsletter or "like" us on Facebook you'll start receiving some fun perks, like the occasional promo code for a limited-time discount on select items. To use a code, simply enter it during checkout.

Only one promo code is allowed per order, so if you have 2 codes you'd like to use, pick the one that gives you the best deal.

Sorry, promo codes won't work on our Good Buys, which are already crazily discounted. Promo codes cannot be applied to past purchases and there are no rainchecks on out-of-stock items.

Do you charge sales tax?

We are required by law to collect state sales tax on orders being shipped to addresses inside California.

What are my payment options?

We accept American Express, Visa, Mastercard, Discover, and PayPal. Unfortunately, we cannot accept CODs, personal checks, money orders, credit cards with billing address outside the United States, credit card gift cards, or layaway.

Please note: For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

Why should I register for an account?

Registering to set up an account takes just a few minutes, but can save you time and typing when you shop with us. Our registered members are important to us. You'll enjoy many benefits such as:

  • Sign up for email and receive invitations to exclusive members promotions and events.
  • Enjoy special offers just for registered members, such as free samples or free shipping when available.
  • Quick and easy checkout by storing your information such as billing and shipping information.
  • Save a list of the addresses you ship to most often in your Address Book.
  • Check your Order Status and track your shipments.
  • Conveniently re-order from a list of your past purchases.

How do I cancel or change an order?

We begin processing orders as soon as they are placed, so please contact us ASAP to request a change or a cancellation. Orders placed on weekends or holidays will be processed or cancelled the following business day.

Call us toll free at (888) 215-8733 or (925) 203-3898. If calling outside of the U.S. dial +1-323-461-6512 and then press 0.

Customer Service hours are Monday-Friday, 9am to 5pm PST.

Where's my favorite product?

If an item selected is temporarily out of stock at the time of your order, you will not be able to add the item to your cart. Please contact us to inquire about when the product will be available for purchase.

Why was my order cancelled?

Occasionally, orders or parts of an order are cancelled by our system for various reasons. Reasons for cancellation may include:

  • Item(s) not available.
  • Difficulty in processing payment information.
  • Duplicate order was placed.
  • Cannot ship to the address provided.
  • Shipping address is a reshipper or mail forwarding service.

If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items, however please allow several business days for the refund to process. If you are interested in placing a new order or if you have questions about a cancelled order, please contact us.

Please note: All purchases are subject to bank authorization prior to processing. Only authorized purchases may be processed and shipped.

Is this site safe and secure?

At Josie Maran Cosmetics, we appreciate how important security is to you. We implement various security measures in accordance with industry standards to protect the security of your personal information, both on line and off line. If you have any questions about security at the Site, please contact us.

Does anyone else see the information that I provide to Josie Maran Cosmetics?

We respect your privacy. The information you provide will not be given to any third party. Click here to view our Privacy Policy.

Shipping

What is your shipping policy?

Josie Maran Cosmetics accepts orders that are billed and shipped to locations in the United States and Canada. We regret that we are unable to ship to U.S. Territories and other international addresses, and apologize for any inconvenience.

Orders being sent to P.O. Boxes, Military APO / FPO addresses, Alaska, or Hawaii must be shipped via the United States Postal Service and cannot be shipped via 2nd Day.

Please note: For orders shipped outside of the U.S. (heads up, Canada) any applicable duties, tariffs or other fees will be the responsibility of the customer. Also, due to COVID-19, orders shipped to Canada may experience longer than expected delays when they enter Canada from the U.S.

What are my shipping options and delivery times?

USPS Flat Rate
This option is free for all orders over $25 and is $4.95 for any orders less than $25. This is the only option available for AK, HI, P.O. boxes, all other U.S. Territories and Canada. Orders may go via First-Class Package or Priority Mail depending on the shipment weight and destination. Tracking is available for all options. Most shipments to the lower 48 and D.C. should arrive within 3-7 business days (after the shipment date), longer for other destinations. Orders to Canada will ship via First-Class Mail International Package.

IMPORTANT NOTE: For orders shipped to Canada any applicable duties, tariffs or other fees will be the responsibility of the customer. Also, due to COVID-19, orders shipped to Canada may experience longer than expected delays when they enter Canada from the U.S.

UPS Ground
UPS Ground is available for a flat rate of $7.95 to most addresses in the lower 48 and D.C., except for P.O. boxes.

If you have any questions concerning the shipment of your order, call us toll free at (888) 215-8733 or (925) 203-3898. If calling outside of the U.S. dial +1-323-461-6512 and then press 0.

Customer Service hours are Monday-Friday, 9am to 5pm PST.

Do you ship to Canada?

Yes, we ship to Canada via USPS and it's free for orders over $25. Please note, any applicable duties, tariffs or other fees will be the responsibility of the customer.

Please note: Due to COVID-19, transit and delivery times may be longer than expected for orders shipped to Canada. Unfortunately, we do not have insights into factors which may cause delays when shipments enter Canada from the U.S.

Returns

What is your return policy?

If you are not satisfied with an item from your online order, you can return it within 30-days of your purchase date. All items must be returned in its original condition (unused and unaltered) and in original packaging. Only items purchased on JosieMaran.com may be accepted for return. Items marked as Final Sale, Good Buys, and Gift Sets are non-refundable.

Click Here to initiate your return.

IMPORTANT NOTE: Shipping charges are non-refundable and shipping fees will be deducted at the time of refund.

How do I return something?

We want you to be completely satisfied with your Josie Maran purchase. If you need to return an item, you may send back the unused portion within 30-days of your purchase date, and we will be happy to refund the original method of payment. We offer pre-paid shipping labels for all U.S. returns through our Return Portal. Please note that shipping fees will be deducted at the time of refund.

If you are outside the U.S. (such as Canada), you may return your order using a local carrier to ship the items to us. You should ship your return to the address on your invoice, or contact us for assistance.

Click Here to initiate your return.

Please note: Only items purchased on JosieMaran.com may be accepted for return. Items marked as Final Sale, Good Buys, and Gift Sets are non-refundable.

What if my products arrive damaged?

If you received product that was damaged during shipment or if your package was damaged in shipment by the carrier, please notify us immediately by sending an email to Customer Service. We ask that you save the box and damaged merchandise and attach a picture of the damaged items, if possible.

How long does it take to process a return?

Refunds typically take up to 10 business days to appear on your statement, once we receive your returned item(s) at our warehouse.

Due to COVID-19, it may take longer than normal to process a refund for your returned item(s). We appreciate your patience during this time.

What about discounted items?

If your item was purchased at a discounted price, a refund will be processed in the amount that was paid for the item. Sorry, we can't apply discounts that are no longer valid on current items. Note: Good Buys, Gift Sets, and items marked as "Final Sale" are non-refundable.

Customer Service

Send us a message

The easiest way to reach us is to send a message to our Customer Service team by clicking the 'Help' icon in the lower left corner of your browser.

Help

For order inquiries please allow 1-2 business days for a response. For general inquiries, please allow 3-5 business days.

Customer Service Hours

Customer Service hours are Monday-Friday, 9am to 5pm Pacific Time.

Contact us by phone

Call us toll free at (888) 215-8733 or (925) 203-3898. If calling outside of the U.S. dial +1-323-461-6512 and then press 0. 

Josie Maran Rewards

What is Josie's Rewards?

Josie's Rewards is a free rewards program that allows you to earn points on all your JosieMaran.com purchases. You 'll earn points you can redeem for exclusive goodness, discounts, bonus points on your birthday, and way more. Activities that can earn you points and the rewards we offer can change at any time.

How can I join?

Joining is easy! Simply click here to register for an account. By creating an account on JosieMaran.com you are automatically enrolled in the program.

How do I earn points?

There are lots of ways to earn points with Josie's Rewards. You will earn points by making a purchase, writing product reviews, referring friends and providing your birthday. Reference More Ways to Earn Rewards on this page for more details.

Can I earn points on past purchases?

Purchases prior to the program launch on 05/27/2021 are not eligible for points, but all future purchases are!

Can I earn rewards points if I purchase Josie Maran products from another site or a retail store?

At this time, Josie's Rewards is awarding points only for JosieMaran.com purchases.

I made a purchase on SkinDope.com, can I add these points to my Josie Maran account?

Please contact Customer Service for assistance.

How do I check my point balance?

You can check your point balance when you are logged in on both your Account page and the Josie's Rewards page.

How do I redeem my points?

To redeem points, login to your account and click the "Redeem Rewards" button on your Account page. There you will find a list of all the rewards available for you to redeem. Click on the "Redeem" button below your desired reward and follow the detailed instructions.

Can I use my points during checkout?

Not directly - you can redeem your points from the Josie's Rewards page for a coupon code code which can be applied during checkout.

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase.

What happens to my points when I return items?

If you return items, the points associated with the returned item(s) will be deducted from your points total.

Do my points expire?

Points earned through Josie's Rewards do not expire.

How do I change my password?

Please contact customer service to request a password reset.

What if I have questions about my rewards?

Please email all questions and inquiries to Customer Service. You can also refer to our FAQs for more information.

Argan Oil Products

What is Argan Oil?

We might be a little biased, but we think Argan Oil the most amazing oil in the world! Our exclusive Argan Oil is 100% natural and 100% organic, and it's harvested and cold pressed from the nut of the argan tree. Because of its many wonderful benefits, it's often called "liquid gold." It's packed with super-high concentrations of vitamins, minerals and anti-oxidants. We love that it's loaded with essential fatty acids and Vitamin E which help hydrate and soften your skin, hair, face, body, nails and beyond.

Remember, our Argan Oil is of the highest quality and we're proud that it's 100% natural and 100% organic. It's also important to note that our Argan Oil is first cold-pressed, so we don't cook away the beneficial ingredients during harvesting process.

We use Argan Oil in almost everything we sell, but to visit to our best-selling category, click here.

How can I get some samples?

We are currently unable to mail out samples by request. When you shop on JosieMaran.com you can select up to three free samples that we'll include with your order (when available).

What is the SunBoost ATB™ in the Argan Daily Moisturizer SPF 47?

SunBoost ATB™ is a unique blend of antioxidants, skin-soothers, and hydrators that work in tandem with natural sunscreens to boost sun protection while conditioning and nourishing the skin. SunBoost ATB allows us to use less of natural sunscreens like titanium dioxide and zinc oxide (which can be heavy on the skin and leave a white cast) while still achieving a high SPF 47, yielding an incredibly lightweight and translucent natural sunscreen formula.

Are your products gluten free?

The Argan Moisture Stick, the Mini Argan Moisture Stick, and the Argan Color Sticks in Rosey and Petal Pink all contain wheat germ oil. Studies have proven inconclusive as to whether or not wheat germ oil contains gluten, but we believe it's safer to err on the side of caution for those with gluten sensitivity.

Our cosmetics are made following good manufacturing practices; however, they may be produced or stored near gluten containing ingredients like:

  • Amp-isostearoyl hydrolized wheat protein
  • Avena Sativa (Oat) Bran
  • Avena Sativa (Oat) Kernel Flour
  • Avena Sativa (Oat) Kernel Extract
  • Avena Sativa (Oat) Kernel Oil
  • Avena Sativa (Oat) Protein
  • Barley
  • Barley Extract
  • Barley Lipids
  • Cocodimonium Hydroxypropyl Hydrolyzed Wheat Protein
  • Cyclodextrin
  • Dextrin
  • Dextrin Palmitate
  • Disodium Wheatgermamphodiacetate
  • Fermented Grain Extract
  • Hordeum Vulgare Extract
  • Hydrolyzed Malt Extract
  • Hydrolyzed Oat Flour
  • Hydrolyzed Oat Protein
  • Hydrolyzed Oats
  • Hydrolyzed Wheat Flour
  • Hydrolyzed Wheat Gluten
  • Hydrolyzed Wheat Protein
  • Hydrolyzed Wheat Protein/PVP Crosspolymer
  • Hydrolyzed Wheat Starch
  • Hydroxypropyltrimonium Hydrolyzed Wheat Protein
  • Laurdimonium Hydroxypropyl Hydrolyzed Wheat Protein
  • Malt Extract
  • Maltodextrin
  • Phytosphingosine Extract
  • Rye
  • Samino Peptide Complex
  • Secale Cereale (Rye) Seed Flour
  • Sodium C8-16 Isoalkylsuccinyl Wheat Protein Sulfonate
  • Sodium Lauroyl Oat Amino Acid
  • Steardimonium
  • Triticum Vulgare (Wheat) Germ Extract
  • Triticum Vulgare (Wheat) Germ Oil
  • Triticum Vulgare (Wheat) Gluten
  • Triticum Vulgare (Wheat) Starch
  • Wheat Amino Acids
  • Wheat Germ Glycerides
  • Wheat Germamidopropalkonium Chloride
  • Wheat Protein
  • Wheatgermamidopropyl Ethyldimonium Ethosulfate
  • Xantham Gum, (may be derived from wheat)
  • Yeast Extract

What is the percentage of Titanium Dioxide and Zinc Oxide in the Argan Daily Moisturizer SPF 47?

Titanium Dioxide is 5.1%, Zinc Oxide is 6.4%

How long do your products last? What's the shelf life?

The general shelf life of our products is 12 to 18 months. We’re a naturally based beauty brand and we encourage our customers to use the products promptly once received. We have a very busy production schedule that allows us to maintain a steady supply of the freshest products. Stockpiling is not recommended.

Do you use parabens?

No. We do not use parabens, synthetic fragrances, phthalates, or sulfates in any of our products.

Are you a vegan cosmetics line?

We offer a wide variety of products acceptable to our vegan customers. We are always mindful of our producers and sources, so when we do use non-vegan ingredients such as lanolin, beeswax, or carmine we make sure that they are organic and/or sustainably harvested.

Why do you use synthetics in some of your makeup products?

Over time, we have found that a small number of synthetic ingredients are essential to maintain the performance, color, and stability of a high-end cosmetics line. We strive to be as green and healthy as possible while providing the most gorgeous, wearable, and lasting makeup possible.

Are you an organic cosmetics line?

Josie Maran Cosmetics is a natural cosmetics line. We do have products that are 100% organic, but not all are formulated in this manner.

We formulate with as many powerful natural and organic ingredients as possible because of the implicit health benefits these ingredients provide you and the planet. Plus, by purchasing natural and organic ingredients we are supporting farmers who value more sustainable and eco-friendly agricultural practices.

We also use fair trade ingredients (where applicable) to insure that the suppliers are duly compensated for their work.

Skin Dope + Hemp Seed Oil

Do Skin Dope products contain marijuana? Will they get me high?

No and no. Skin Dope products are completely free of THC, the compound of the cannabis plant that produces psychoactive effects (i.e., a high or sense of euphoria).

Is there a difference between hemp seed oil, hemp oil, and hemp extract?

Yes.

Our hemp seed oil is produced from cold-pressed hemp seeds from the hemp plant and does not contain CBD. Hemp seed oil contains a robust profile of protein-rich amino acids and essential omega fatty acids.

Hemp oil can be extracted from various parts of the plant, so not just the seeds. Hemp oil is sometimes a misnomer for hemp seed oil. That is, hemp seed oil may not be the same as hemp oil.

Hemp extract and hemp oil are interchangeable terms. Hemp extract/oil can contain no CBD, or it can be rich in CBD. Note our hemp seed oil does not contain CBD.

What can amino acids do for my skin?

Amino acids are essential for strong healthy skin that can stand up to environmental stressors. Proteins from amino acids strengthen the look of skin - think of them like skin's cement and building blocks.

Where do we source our hemp seed oil?

Our hemp seed oil is sustainably sourced from France. It is 100% organic, cold-pressed, and unrefined.

What is hemp seed oil?

Hemp seed oil is an amino acid-rich oil extract from the seeds of the hemp plant (also known as the cannabis sativa plant).

Can I ingest Skin Dope products?

We created Skin Dope Hemp Seed Oil to be used as a topical skincare product. We do not recommend ingesting it, but feel free to slather it all over your skin from head to toe.

Are Skin Dope products tested?

Each batch of our Skin Dope full-spectrum products are tested by an independent lab, which provides its test results in a Certificate of Analysis. If you would like a copy of these documents, you can find them here.

Company

Where can I find Josie Maran Cosmetics near me?

Access our Store Locator to find where our products are available near you.

How do I contact Josie Maran Cosmetics?

The easiest way to reach us is to send a message to our Customer Service team by clicking the  (?) Help  icon in the lower left corner of your browser.

You can also call us toll free at (888) 215-8733 or (925) 203-3898. If calling outside of the U.S. dial +1-323-461-6512 and then press 0. Customer Service hours are Monday-Friday, 9am to 5pm Pacific Time.

For order inquiries please allow 1-2 business days for a response. For general inquiries, please allow 3-5 business days.

Do you have a catalogue?

We currently do not have a catalogue available.

How do I apply for a job?

Please submit your cover letter and resume via email or in writing to:

JOSIE MARAN COSMETICS
Attn: Human Resources
6165 Santa Monica Blvd.
Los Angeles, CA 90038

By submitting your resume or related information you acknowledge that your resume and related information will be treated as non-confidential and may not be returned.

Good luck!

How do I submit a question about distribution?

Please submit your inquiry via our "submit a request" or in writing on your company letterhead.

JOSIE MARAN COSMETICS
6165 Santa Monica Blvd.
Los Angeles, CA 90038

Please do not telephone. We cannot respond to these inquiries over the phone.

How can I apply to be a Josie Maran Cosmetics Makeup Artist?

To inquire about a position as a Josie Maran Cosmetics Makeup Artist, send your resumé with cover letter to:

JOSIE MARAN COSMETICS
Attn: Human Resources
6165 Santa Monica Blvd.
Los Angeles, CA 90038

Please do not telephone. We cannot respond to these inquiries over the phone.

Technical Info

Why do the colors look different on my computer?

Please keep in mind that monitors display colors and shades differently. Try setting your monitor to a resolution of 1024 x 768 or higher (1280 x 800, etc.). Check your computer documentation for the optimum setting for your particular monitor. This site is best viewed with Chrome, Firefox 3, Safari 3, Internet Explorer 7 or higher and a minimum monitor resolution of 1024 x 768.

Please feel free to contact us with questions about specific colors.

Where's my email?

Spam filters can restrict wanted email as well as unwanted email. If your Internet Service Provider (ISP) or email client filters or blocks email, it may be affecting email you wish to receive. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email.

Having technical difficulties?

For immediate assistance, please contact our customer service representatives by calling us toll free at (888) 215-8733 or (925) 203-3898. If calling outside of the U.S. dial +1-323-461-6512 and then press 0. Customer Service hours are Monday-Friday, 9am to 5pm PST.

Please be sure that JavaScript and Cookies are enabled; both are required to complete online transactions.